Projects
Over 25+ years, I have been involved in various projects across Organisational Transformation, Workforce Planning, Organisational Development, Leadership Development, Succession Planning, Change Management, Compensation Benchmark, Career Progression Framework and AI-ready workforce strategy —spanning Technology, IT/ITES, FMCG, and Manufacturing industries — from building shared services centres from the ground up to architecting AI governance frameworks for a Systems Integrator transformation. that have contributed to Organisational Growth and Employee Development.
Built 3 Global Capability Centres from the ground up — scaling from 5 to over 2,000 professionals across India, France, Malaysia, and the USA — and currently leading a GCC-to-Systems-Integrator transformation for a Middle East telecom group.
For a deeper look at any of these — including my full approach and measurable impact — visit the Portfolio page for detailed case studies
Organisational Transformation
Head of HR, Head of People & Culture, HR Leader & Head Human Capital
Organisational Transformation
GCC-to-SI Transformation Strategy & 5-Year Workforce Plan (Mobily) — Leading Mobily InfoTech's transformation from a Global Capability Centre into a full Systems Integrator, with a year-by-year workforce roadmap through 2030 across India, Egypt, and KSA.
CEO & Board People and Organisational Health Dashboard (Mobily) — Built the consolidated dashboard giving the CEO and Board real-time visibility into attrition, headcount, and workforce health across three geographies.
HR OKR Governance System (Mobily) — Built a three-track OKR system spanning HR, compliance, and transformation initiatives — the running scorecard for the entire HR transformation.
RACI Matrix (Mobily) — Mapped every major IT Strategy objective to a named functional owner, converting an ambitious strategy into an executable delivery plan.
Building a Global Shared Services Powerhouse (Bureau Veritas) — Led the ground-up setup of Bureau Veritas' India GSSC, scaling & acquiring competent professionals over 9 years while piloting SAP SuccessFactors across four countries.
India Payroll Consolidation & HR Shared Services (Bureau Veritas) — Consolidated seven fragmented payroll processes into one unified system for 15,000+ employees pan-India.
Workforce Planning & Talent Acquisition
Head of HR, Head of People & Culture, HR Leader & Head Human Capital
Retention Strategy & ESAT Action Plan (Mobily) — Led a Board-directed retention strategy grounded in structured employee-satisfaction analysis, targeting sourcing, onboarding, and early-tenure attrition.
People & Performance Governance Guidelines (Mobily) — Authored utilisation and OKR governance standards giving managers a practical operating model for accurate workforce planning.
Centre of Excellence Workforce Planning (Mobily) — Built multi-year workforce plans for all 7 Centres of Excellence, including a ground-up ServiceNow CoE build-out.
Talent Acquisition & Workforce Scaling — GSSC India & Malaysia (Bureau Veritas) — Scaled India Software to 875 and Malaysia to 220 using AI-driven ATS and employer branding, keeping attrition below 11%.
Corporate-to-Campus Talent Strategy (Bureau Veritas) — Designed a rural-talent hiring and dual-skilling program that cut pyramid cost, later replicated in Malaysia and France.
Interwoven Capability Build & Amazon Project Expansion (Assign) — Converted a Java bench into India's earliest Interwoven-skilled team, scaling a major Amazon project from 3 to 20 FTEs.
Organisational Development
Head of HR, Head of People & Culture, HR Leader & Head Human Capital
Grade & Career Architecture Redesign (Mobily) — Redesigned the end-to-end grade architecture with parallel technical and managerial tracks, underpinning the SI transformation.
Compensation Benchmark & Career Grading Overhaul (Mobily) — Overhauled the compensation framework across India, Egypt, and KSA, aligned to Mercer, Korn Ferry, Aon, and WTW methodology.
Compensation Realignment & Job Architecture (Bureau Veritas) — Partnered with Mercer and Kelly Services to standardise job architecture and realign pay for 5,000+ employees across three countries.
Competency & Capability Building Program — Built a 4-dimension competency framework that reduced skill gaps by 28% and increased internal mobility by 40%.
Organization Effectiveness & Workforce Transformation (Fortune 100 Global FMCG) — Advised on organisational design and workforce planning across commercial and plant operations, improving engagement 15% and leadership representation 12%.
Leadership Development
Head of HR, Head of People & Culture, HR Leader & Head Human Capital
SI Leadership Academy (Mobily) — Launched the organisation's flagship leadership pipeline for high-potential managers, tied directly to formal grade progression.
MBTI-Based Talent & Performance Insight Framework (Mobily) — Applied MBTI-based insight to strengthen coaching, team composition, and leadership-readiness decisions.
Leading Inclusive Teams (Bureau Veritas) — Designed and delivered an inclusive-leadership program across South East Asia, India, and the Middle East.
Managers Connect — Balanced Scorecard Program (Assign) — Built a Balanced Scorecard for Managers across the Americas, converting survey insight into targeted leadership training.
LMS Deployment — "Elevate HER" (Bureau Veritas) — Deployed a unified learning platform across India and Malaysia, driving adoption of a women's leadership initiative.
GCC & Global Shared Services: Build & Transformation
Head of HR, Head of People & Culture, HR Leader & Head Human Capital
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Building a Global Shared Services Powerhouse (Bureau Veritas)
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India Payroll Consolidation & HR Shared Services (Bureau Veritas)
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Talent Acquisition & Workforce Scaling — GSSC India & Malaysia (Bureau Veritas)
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Corporate-to-Campus Talent Strategy (Bureau Veritas)
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Interwoven Capability Build & Amazon Project Expansion (Assign)
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GCC-to-SI Transformation Strategy & 5-Year Workforce Plan (Mobily)
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CEO & Board People and Organisational Health Dashboard (Mobily)
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Grade & Career Architecture Redesign (Mobily)
Succession Planning & Talent Management
Head of HR, Head of People & Culture, HR Leader & Head Human Capital
Succession Planning Framework (Mobily) — Built a formal framework identifying successors for critical roles, tracked through the CEO/Board dashboard.
Global Talent Management & Nine-Box Framework (Bureau Veritas) — Rolled out a unified Nine-Box talent framework across four regions, building succession pipelines for critical roles.
Change Management & Culture
Head of HR, Head of People & Culture, HR Leader & Head Human Capital
Middle East Business Continuity Plan (Mobily) — Built a crisis-response plan and Crisis Committee structure addressing regional geopolitical risk to KSA and Egypt operations.
Rewards & Recognition Policy Overhaul (Mobily) — Rebuilt the R&R programme across three geographies with formal fairness governance and audit mechanisms.
Egypt Employee Policy Handbook (Mobily) — Fully revised the handbook to align with a major 2025 Egyptian labour-law overhaul.
Tri-Geography Code of Conduct & Ethics Policy (Mobily) — Authored a unified conduct standard across three countries, including new guidance on responsible AI use.
BVocal — Global Employee Engagement (Bureau Veritas) — Scaled a global survey to 140 countries and 36 languages, growing engagement from 60% to 78% over five years.
Global DEI Initiative & Survey Expansion (Bureau Veritas) — Directed a DEI survey expansion to 50 countries and 25 languages, translating insight into inclusive leadership action.
Workforce Transformation: AI-Ready Workforce for the Future of Work
Head of HR, Head of People & Culture, HR Leader & Head Human Capital
AI Governance Policy & AI Usage Policy (Mobily) — Established the organisation's AI governance framework and led a shadow-mode evaluation of AI coding tools.
Training Needs Analysis & L&D Budget Framework (Mobily) — Directed a capability-gap analysis prioritising AI proficiency and technology upskilling across the organisation.
Digital HR Transformation & AI-Enabled People Operations
Head of HR, Head of People & Culture, HR Leader & Head Human Capital
Digital HR Transformation & AI-Enabled People Operations (Bureau Veritas & SitusAMC) — Led enterprise HR digitalisation across India, Malaysia, and the Middle East via SAP SuccessFactors and Ramco Payroll, then Workday and Dayforce at SitusAMC. Introduced an AI HR chatbot and the Infeedo employee-listening platform. Cut payroll processing from 5 days to 1, approvals from 2 days to about an hour, and achieved ~95% paperless HR operations within two years.
Global Diversity, Equity & Inclusion (DE&I) Transformation
Head of HR, Head of People & Culture, HR Leader & Head Human Capital
Global DE&I Transformation (Bureau Veritas) — Designed and led a five-pillar global DE&I strategy across 50 countries and 25 languages, including a Women in Leadership programme targeting 35% female representation in leadership and Board succession pipelines, backed by executive DE&I governance dashboards.
